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"Pay my bill" Button not showing in the Balance Due Widget: Updated Behavior

The "Pay my bill" link in the Balance Due widget is now a prominent red button that only appears when a member has a past-due balance. Members who are current on their dues won't see it.

The "Pay my bill" option in the Balance Due widget on the member Dashboard has been updated. It is now a prominent red button instead of a small text link, and it only appears when a member has a past-due balance. Members who are current on their dues will no longer see a pay option in the widget.

This change helps members who owe a balance find the payment option quickly, and it stops showing a payment prompt to members who don't owe anything.

What Changed

Before: A small "Pay my bill" text link appeared below the balance for every member, whatever their account status (past due, $0, or credit).

After: A red "Pay my bill" button with a credit card icon appears only when both of these are true:

  1. The member's balance is past due (negative balance).
  2. The association has a payment URL configured for the Balance Due widget.

If either condition isn't met, no pay button is shown.

What Stays the Same

  • The account balance, account status, and "Last updated" information display just as before.
  • Clicking the button opens the association's existing payment page in a new tab.
  • No setup or configuration changes are needed from clients.

Common Member Questions

"Where did the Pay my bill link go?"
The button only appears when there's a past-due balance to pay. If the member doesn't see it, their account is current and no payment is due.

"I just paid, but I still see the button."
The widget shows the balance as of the "Last updated" time. Ask the member to check that timestamp. If the payment was made after the last update, the button will go away once the balance refreshes.

"I have a past-due balance, but I don't see the button."
Confirm that a payment URL is configured for the association's Balance Due widget. If no payment URL is set, the button won't appear for anyone. If one is configured and the balance shows as past due, escalate to the development team.

Suggested Notice banner for Members

Thanks for reaching out! The "Pay my bill" button on your Dashboard now appears only when there's a past-due balance on your account. If you don't see it, your account is current and no payment is needed at this time.

Related

  • Affects: Balance Due widget on the member Dashboard
  • Applies to: All Dashboard customers with the Balance Due widget enabled